We deliver in Italy in 24/48 hours from the confirmation of the order, from Monday to Friday from 9:00 to 18:00.
You will receive an email with the tracking when your order is shipped, and you will be able to track your order at any time.
SHIPPING COSTS IN ITALY
SHIPPING IS FREE IN ITALY FOR ORDERS OVER 49,90€
Below 49,90€ shipping costs are as follows:
• 1 bottle: 4,90€
• From 2 to 6 bottles: 6,90€
• From 7 to 12 bottles: 8,90€
• From 13 to 18 bottles: 12,90€
• Over 18 bottles: 14,90€
SHIPPING COSTS OUTSIDE ITALY
When you make your shopping chart and insert your address, all sipping costs will be calculated before the payment. If you do not find your country in the list, please write to us at email@example.com and we will promptly answer to you.
SAFE TRANSPORT AND PACKAGING
Your bottles will always arrive intact thanks to a certified packaging for the transport of glass and fragile products. Shipments are aways covered by insurance in case they are lost or damaged.
Once the order is shipped, you will receive the tracking code of your order and will be able to track it at any time and check the expected delivery date.
If any problem with your order should occur, please contact us at firstname.lastname@example.org, explaining us what happened and attaching some photographic evidence.
RETURNS AND REFUNDS
On all purchases made by private customers on Etilika it is guaranteed the right of withdrawal within 14 days from the delivery of your order. Write to us at email@example.com giving all order informations and your request.
The bottles will have to be intact and undamaged, in the same conditions they were delivered.
You can ship back your order with a courier of your choice, and shipping costs will be entirely upon you. We suggest you use the same packaging in which it was delivered, to avoid breakage.
Once the order is back, we will reimburse it on the same method of payment used when you made it (with the premise that the products are undamaged).
WHAT IF THE WINE TASTES OF CORK?
Even though it is rare, it can happen that a wine tastes of cork. In that case, please keep the bottle and its cork, and write to us at firstname.lastname@example.org We will pick up the bottle and send you a discount code of equal value, as long as you notify us within 2 months from the date of purchase.